Choose the workspace plan that fits your current team, then scale seats, channels, and rollout support without hiding WhatsApp fees inside the software bill.
For a small team centralizing support or sales conversations in one workspace.
Best fit band: Up to 1,000 active contacts
Included seats
3
Workspaces
1
Connected channels
2
Meta and WhatsApp template charges apply separately.
For scaling teams running support, sales, and outbound messaging in the same workspace.
Best fit band: Up to 5,000 active contacts
Included seats
8
Workspaces
1
Connected channels
5
This is the default recommendation for serious SMB teams.
For larger operations with heavier routing, broader channel mix, and more demanding rollout needs.
Best fit band: Up to 15,000 active contacts
Included seats
20
Workspaces
1
Channel capacity
High-volume
Best for mid-market teams that still operate inside one primary workspace.
For multi-workspace, multi-brand, or procurement-led deployments that need a custom commercial agreement.
Best fit band: Custom seats and usage commitments
Seats
Custom
Workspaces
Multi
Rollout scope
Custom
Enterprise packaging is quoted manually so it matches the actual rollout shape.
One shared team inbox per subscribed workspace
Core contact records, tags, snippets, teams, and lifecycle stages
Meta / WhatsApp messaging fees separated from software pricing
Standard product support and a clear upgrade path
| Capability | Starter | Growth | Business | Enterprise |
|---|---|---|---|---|
| Workspace and team | ||||
| Workspaces included | 1 | 1 | 1 | Multi-workspace |
| Included seats | 3 | 8 | 20 | Custom |
| Connected channels | 2 | 5 | High-volume | Custom |
| Active contact fit band | Up to 1k | Up to 5k | Up to 15k | Contracted |
| Core operations | ||||
| Shared team inbox | ||||
| Contacts, teams, tags, snippets | ||||
| Broadcast campaigns | ||||
| Workflow automation | Core | Unlimited | Unlimited + priority | Custom |
| Automation and control | ||||
| AI agents | Fair use | Higher allowance | Custom | |
| Custom roles and permissions | ||||
| Audit logs | ||||
| API and webhooks | ||||
| Rollout and support | ||||
| Guided onboarding | 1 session | Migration help | Dedicated | |
| Priority support | ||||
| Extra workspace add-on | ||||
| Custom commercial agreement | ||||
Closini covers the software. Meta template and delivery charges remain separate so your invoice tracks real message economics.
Use the fit band to choose the right plan now. Larger contact volumes should move to the next tier or a custom commercial agreement.
Choose enterprise when you need multiple workspaces, procurement support, or a contract shaped around rollout commitments.
Each paid subscription covers one operational workspace plus its included seats, channels, and plan-level feature access. If you need multiple independently managed workspaces, move to an extra workspace add-on or enterprise contract.
No. Your Closini subscription pays for the platform. Meta and WhatsApp message charges are billed separately so software pricing stays predictable.
Each plan includes a seat allowance for human team members working inside that workspace. Extra seats are sold as add-ons rather than forcing a full tier jump too early.
Treat it as the best-fit operating band for that plan. It helps you choose the right tier, but Closini is not auto-billing contact overages yet.
Not at launch. AI is included only on Growth and above under fair-use packaging. Dedicated AI overage pricing should wait until billing-grade metering exists.
Talk to sales when you need multiple workspaces, procurement review, migration help, or a contract based on seats and usage commitments rather than a single workspace plan.
We can map the right workspace, seat, and deployment structure before you commit to the wrong plan.