Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, make a purchase, or contact us for support. This includes:

•Account Information: Name, email address, company name, phone number, and billing information.

•Usage Data: How you interact with our platform, including features used, messages sent, and conversation metrics.

•Device Information: IP address, browser type, operating system, and device identifiers.

•Cookies & Tracking: We use cookies and similar technologies to improve your experience and analyze usage patterns.

We use the information we collect to:

•Provide, maintain, and improve our services

•Process transactions and send related information

•Send technical notices, updates, security alerts, and support messages

•Respond to your comments, questions, and customer service requests

•Monitor and analyze trends, usage, and activities

•Detect, investigate, and prevent fraudulent transactions and abuse

•Personalize and improve your experience

We do not sell your personal information. We may share information in the following circumstances:

•Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing).

•Legal Requirements: When required by law, regulation, or legal process.

•Business Transfers: In connection with a merger, acquisition, or sale of assets.

•With Your Consent: When you have given us explicit permission to share your data.

We implement industry-standard security measures to protect your data:

•End-to-end encryption for all data in transit (TLS 1.3)

•AES-256 encryption for data at rest

•SOC 2 Type II compliant infrastructure

•Regular penetration testing and security audits

•Role-based access controls and audit logging

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us at privacy@closini.com. We will delete your data within 30 days of a verified request, unless we are legally required to retain it.

Depending on your location, you may have the following rights:

•Access: Request a copy of the personal data we hold about you.

•Correction: Request correction of inaccurate or incomplete data.

•Deletion: Request deletion of your personal data.

•Portability: Request a machine-readable copy of your data.

•Objection: Object to processing of your data for certain purposes.

•Restriction: Request restriction of processing in certain circumstances.

To exercise these rights, contact us at privacy@closini.com.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data during international transfers.

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please contact us:

•Email: privacy@closini.com

•Address: Closini Inc., 548 Market Street, Suite 36879, San Francisco, CA 94104