Connect every customer touchpoint.
7+ messaging channels, unified in one inbox. WhatsApp, Messenger, Instagram, Telegram, email, SMS, and live chat — your customers choose the channel, your team sees one conversation.
Every channel your customers use
Connect each channel in minutes. All messages arrive in a single inbox with full customer context.
WhatsApp Business
Connect the WhatsApp Business API to send and receive messages at scale. Support rich media, templates, quick replies, and interactive buttons.
- Template messages & broadcasts
- Rich media (images, video, documents)
- Interactive buttons & list messages
- Read receipts & delivery status
Meta Messenger
Manage all Facebook Page conversations from your Closini inbox. Auto-reply to comments, run ads-to-messaging campaigns, and qualify leads.
- Page inbox unification
- Comment auto-replies
- Persistent menu & get-started
- Ads-to-Messenger flow
Instagram DM
Reply to Instagram Direct messages, story mentions, and comment threads in one place. Never miss an engagement opportunity again.
- Direct message management
- Story mention replies
- Comment-to-DM automation
- Media sharing & quick replies
Telegram
Connect Telegram bots and manage group or private conversations. Full support for inline keyboards, commands, and file sharing.
- Bot API integration
- Inline keyboards & commands
- Group chat support
- File & location sharing
Email / SMTP
Bring your existing email into Closini. Connect via SMTP/IMAP or use our hosted addresses. Full threading, signatures, and HTML templates.
- SMTP & IMAP connection
- Email threading & signatures
- HTML template builder
- Attachment support
SMS
Send and receive text messages through Twilio, MessageBird, or other SMS providers. Perfect for transactional updates and appointment reminders.
- Two-way SMS messaging
- Provider-agnostic (Twilio, etc.)
- Delivery receipts
- Opt-in / opt-out management
Live Chat
Embed a customizable chat widget on your website. Capture leads 24/7, trigger proactive messages, and hand off to AI or human agents.
- Customizable widget appearance
- Pre-chat forms & lead capture
- Proactive message triggers
- Offline mode & ticket creation
More channels soon
Line, Viber, Google Business Messages, and more on the roadmap.
Connected in three steps
No engineering required. Most channels go live in under five minutes.
Authenticate
Sign in with your channel provider (Meta, Twilio, etc.) and grant Closini permission. OAuth-based flows mean no passwords stored.
Configure
Choose which pages, numbers, or accounts to connect. Set default assignment rules, working hours, and auto-reply behavior.
Go live
Messages start flowing into your unified inbox instantly. Your team can reply, tag, assign, and automate from day one.
Plug into the tools you already use
Sync contacts, trigger workflows, and push data to your CRM, e-commerce platform, or automation tool.
Ready to unify your channels?
Start your 7-day free trial. Connect your first channel in under five minutes. No credit card required.