Measure what matters.
Spot what doesn't.
Real-time dashboards, agent leaderboards, lifecycle funnels, and broadcast analytics — everything you need to understand performance and make better decisions.
Conversations
2,847
+12.4%
Avg. Response
1m 24s
-18.2%
Resolved
94.2%
+3.1%
CSAT Score
4.8 / 5
+0.2
Conversations this week
Agent Leaderboard
Every metric your team needs to improve
From conversation volume to agent performance, get a complete picture of your customer operations — updated in real time.
Conversation analytics
Track total conversations, open vs. resolved, channel breakdown, and trending topics — all updating in real time.
Response time tracking
Monitor first response time, average handling time, and SLA compliance across channels and teams.
Agent performance
Leaderboards, workload distribution, CSAT per agent, and resolution rates — see who's crushing it and who needs support.
Lifecycle funnel
Visualize contacts moving through your pipeline stages. Spot drop-offs, measure conversion rates, and find bottlenecks.
Broadcast reports
Delivery rates, open rates, click-through rates, and reply rates for every broadcast campaign you send.
Custom dashboards
Build your own dashboards with drag-and-drop widgets. Pin the KPIs that matter most to your team.
Dashboards that tell the full story
No more exporting CSVs and building charts manually. Closini gives you beautiful, actionable dashboards out of the box.
Total Conversations
12,847
+8.2% vs last month
First Response Time
1m 12s
-22% vs last month
Resolution Rate
96.4%
+1.8% vs last month
Active Agents
24 / 28
86% utilization
Weekly: Opened vs Resolved
Channel Breakdown
SLA Compliance
Response Time Distribution
42%
Faster avg. response time
3x
More visibility into team output
18+
Pre-built report templates
Real-time
Dashboard refresh
Stop guessing. Start measuring.
Join thousands of teams using Closini to track performance, optimize workflows, and deliver better customer experiences.