Resolve tickets faster with
AI + human handoff.
Closini gives your support team a shared inbox, AI that auto-resolves common tickets, SLA tracking that actually works, and analytics to prove it.
Before Closini vs. after.
Before: Agents juggle 5 tabs to find context
After: Full customer history in one sidebar
Before: Simple questions eat up agent time
After: AI auto-resolves repetitive tickets
Before: SLAs breached without anyone noticing
After: Real-time SLA tracking with auto-escalation
Before: No idea which agents are overloaded
After: Live team performance dashboards
Everything your support team needs.
From AI-powered auto-resolution to real-time SLA dashboards, Closini is built for support teams that refuse to be slow.
AI auto-resolve
Let AI handle password resets, order tracking, and FAQs automatically. It resolves up to 40% of tickets before a human ever sees them.
SLA tracking & alerts
Set response and resolution time targets per priority level. Get alerts before breaches happen, not after.
Knowledge base integration
AI pulls answers from your docs, PDFs, and help center articles. Agents get suggested responses in real time.
CSAT surveys
Automatically send satisfaction surveys after resolution. Track scores per agent, team, and channel.
Team performance analytics
Monitor response times, resolution rates, ticket volume, and agent workload from a single dashboard.
Smart handoff
AI knows when to escalate. Conversations transfer to the right agent with full context, zero repetition for the customer.
Numbers that speak for themselves.
Ready to transform your support?
Join support teams that resolve tickets 3x faster with AI-assisted workflows and real-time collaboration.