CHANGELOG
What's New
The latest updates, improvements, and fixes.
Visual workflow builder and bulk actions
Build complex automations with our new drag-and-drop workflow builder. Route leads, send sequences, and trigger actions visually — no code required. This release also adds bulk contact actions: tag, assign, move lifecycle stage, and delete up to 1,000 contacts at once.
AI agent knowledge base improvements
AI agents now support PDF, DOCX, and URL sources in knowledge bases. We also improved retrieval accuracy by 35% with a new chunking algorithm and added source citations in agent responses so your team can verify answers.
Fix: Instagram DM sync delay resolved
Fixed an issue where Instagram Direct Messages could take up to 60 seconds to appear in the inbox. Messages now sync in real-time. Also resolved a rare edge case where media attachments from Instagram Stories replies were not rendered.
Broadcast campaigns with audience segmentation
Send targeted broadcast messages to contact segments based on tags, lifecycle stage, custom fields, and activity history. Includes real-time delivery tracking, open rates, and reply metrics. Supports WhatsApp, Messenger, and email channels.
Performance improvements across the inbox
Reduced inbox load time by 40% for workspaces with 10,000+ conversations. Optimized message pagination, improved Socket.io reconnection handling, and fixed a memory leak in the conversation list component.
CSAT surveys and closing notes
Automatically send CSAT surveys when conversations are closed. Agents can now add structured closing notes with resolution category, summary, and follow-up flag. All data feeds into the new analytics dashboard for tracking team performance.
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